A fair, transparent, and-compliant process for resolving any concerns you may have about our services.
Arab Saudi Investment Company is committed to resolving all client complaints fairly, transparently, and swiftly. We view complaints as a critical source of feedback — an opportunity to improve our services and strengthen the trust our clients place in us.
Our complaints process is designed in full compliance with the's Client Complaints Regulations. Every complaint received is logged, acknowledged, investigated, and resolved within the timeframes mandated by the — and reported in our annual governance disclosure.
Our complaints handling follows the Client Complaints Regulations precisely — with full documentation and timely responses at every stage.
If unsatisfied with our initial resolution, complaints are escalated to an independent internal review panel — separate from the team that handled your case.
If still unresolved, you have the right to escalate your complaint to the Capital Market Authority — we will never obstruct or discourage this right.
A transparent, structured process — designed to ensure every complaint receives the attention and resolution it deserves.
Submit via our online form below, by email to complaints@arabsaudiinvest.com, or in person at our Riyadh head office. All channels are monitored daily during business hours.
You will receive a written acknowledgement within one business day, confirming receipt of your complaint and providing a unique case reference number for tracking.
A dedicated Complaints Officer reviews all relevant records, communications, and transactions related to your case. You may be contacted for additional information during this stage.
A full written resolution is provided — explaining our findings, any actions taken, and any redress offered. If we cannot resolve within 10 days, we will notify you with a revised timeline.
If you remain dissatisfied, you may request an independent internal review or escalate directly to the Capital Market Authority — both options are fully supported and documented by our team.
